Refund Policy

When it comes to events, anything could happen. Sometimes an event may need to cancel or change due to a problem with the venue, their licensing or other unexpected factors. When you buy a ticket on Tikk, we ensure you're protected against cancellations, reschedules or changes to an event.

In short;

If an event is cancelled - you are entitled to a full refund.
If an event is rescheduled - for example, a new date or location, you are entitled to a refund but may keep your ticket if you agree to the changes.
If content is changed - for example, a significant change in line up, you are entitled to a refund but may keep your ticket if you agree to the changes.

To protect ticket buyers, we will hold on to ticket revenues until an event has taken place so that we can administer refunds. Upon Tikk receiving confirmation from an event organiser, you will be notified within 48hrs advising your options.

The full details of our Refund Policy is explained below as part of our Terms and Conditions.

5.          Refunds

a.          If you change your mind: The law in England and Wales does not entitle you to a refund for tickets to events on specific dates if you simply change your mind.

b.          If an event is cancelled: If an event is cancelled (and not rescheduled by the Organiser), you will be offered a full refund for the ticket(s) and any other fees or charges you have paid. If an event takes place over several days and the event has not been cancelled for all of those days, a partial refund may only be payable in relation to the day(s) that have been cancelled.

c.          If an event is rescheduled: Unless the Organiser’s policies, terms and conditions say something else, you will be offered another ticket(s) of at least equal value if an event is rescheduled (subject to availability). If you are unable to attend the rescheduled event, you will be offered a full refund for the ticket(s) and any other fees or charges you have paid. You must let us know if you are unable to attend any rescheduled event within the time period specified by us. If you do not let us know within the time specified by us, your booking may be reconfirmed and you will not be entitled to claim any refund.

d.          If an event is materially changed: A ‘material change’ is a change which, in the reasonable opinion of us and the Organiser, would make an event materially different to the event that was advertised by a majority of the people who booked tickets to attend that event. This may include, for example, a change of an entire act or change of venue to a completely different city. However this would not include the use of understudies in theatrical performances, changes to the members of a band, or the line-up of an event consisting of multiple acts (such as a festival). If an event is materially changed, you may reconfirm your booking or cancel your ticket(s) and claim a full refund for the ticket(s) and any other fees or charges you have paid. You must let us know if you do not want to reconfirm your booking within the time period specified by us. If you do not let us know within the time specified by us, your booking may be reconfirmed and you will not be entitled to claim any refund.

e.          Claiming a refund: Where any of the circumstances set out above apply, you can claim a refund from within the Tikk app. You can also send an email to support@tikk.com, providing the order number from your order confirmation email. All refunds will be made within 14 days using the same payment method that was used to book your ticket(s) originally, unless that payment method has expired.

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